FAQS

JEWELRY CARE

Our gold jewelry requires periodic cleaning, once every 2-3 weeks, and will not tarnish or corrode. Avoid exposing gold jewelry to bleach, which will quickly cause gold to discolor and possibly damage. Rare chemical reactions can occur with lotions, oil, perfume, etc.

For our Plated Gold over Sterling Silver Jewelry?

For our plated gold over sterling silver jewelry:

1. Avoid getting the jewelry wet with water, soap, perfume, lotion and other chemicals. If the jewelry does get wet, wipe it immediately with a soft cloth

2. Avoid getting the jewelry wet with sweat. Remove the jewelry when you are going to engage in strenuous physical activity.

3. Remove the plated jewelry when you sleep at night to reduce contact with bare skin.

4. Store the jewelry in a dry place. Also, it is best to store the plated jewelry separate from other plated jewelry (either you keep them in individual plastic pouches or separate them in the jewelry box).

Note:

In general, plating can last for up to two years with proper care. The best way to deal with tarnished pieces is to have the piece replated when required.
Please inquire as we can offer courtesy replating of jewelry within 1 year of purchase, you would just cover
shipping fees to and from our offices. Email us at info@maelangjewels.com for more info.

SHIPPING & PRODUCTION

How long until my order is ships?

Each piece is made to order via our offices in downtown Los Angeles. Please allow up
to 2-3 weeks (excluding holidays) for production, shipping thereafter. If you
have a special deadline for pieces, please reach out to us via our email: info@maelangjewels.com. Additional fees may occur for rushed production, if it can be done. Please inquire.

Note:
Additional production and shipping delays may occur due to restrictions mandated during the pandemic.

Rush production times?

We do strive to make every experience, our very best. If you need your order by a specific date please email us at info@maelangjewels.com and we will try our best to accommodate.

Note: We cannot guarantee an expedited speed.

Shipping services you use?

We ship all of our items via FedEx or UPS. If you prefer the latter due to your area, please reach out before completing your purchase. When your order is ready to ship, you will receive a confirmation email including your FEDEX or UPS tracking number to follow along its route.

Shipping fees include insurance on all shipment orders. For legal purposes, the value of your shipment is non-negotiable and
must directly reflect the cost of the jewelry to avoid possible abandonment and/or loss of package.

All international shipments, ship via FedEx including the necessary paperwork to proceed through customs.

Ship internationally?

We strive to make and send our pieces to our
clients internationally, however there are some countries that we are prohibited by law, to ship jewelry to. If your country is not on the list below, and you are having trouble placing your order, please contact us at info@maelangjewels.com

Central African Republic - CF

Comoros

Croatia

Cuba

Equatorial Guinea - GQ

Korea, North (North Korea)

Saint Pierre Et Miquelon

South Africa

St. Helena (S. Atlantic)

Turkmenistan, Republic Of - TM

Tuvalu

Wake Islands

Taxes/fees/duties?

For all international orders, please note that the receiver is responsible for the duties and taxes on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

If you have any questions, please email us at info@maelangjewels.com. We will do everything we can to assist.

Charged sales tax?

Sales tax is currently charged in all areas. Subject to change; taxes will be populated at checkout, if applicable.

RETURNS & CANCELLATIONS

Mae + Lang Jewels is not responsible for items damaged, stolen or lost in transit or delivery. However, if your package is lost while in transit, please reach out to us and we will do our best to assist and/or in filing a claim. Note: We do require a signature for delivery. If you would like to waive the signature required, please reach out to us before completing your purchase.

Accept returns?

Here at Mae + Lang Jewels, we strive to provide
the best customer service. However, as each piece is made to order, outside of
repairs and issuing a claim for defect, we do not accept returns. If your piece
has been damaged or is defective, please email us at info@maelangjewels.com for
a repair within 24 hrs from receiving your order. Custom pieces/lengths/sizes cannot be returned
unless the item is damaged or we made a mistake within production.

Cancel my order?

If you cancel your order within 24 hours of purchasing, you will receive a refund. However, after 24 hours you are subject to a 50% restocking fee. Custom pieces/lengths/sizes cannot be cancelled
after 24 hrs.

Note: Once ordered and purchased, pieces immediately goes into production.

MODIFICATIONS

Order a necklace in a different length?

We do offer custom lengths, which may be subject to an additional fee . Please contact us at info@maelangjewels.com. Prices will vary. Custom pieces/lengths/sizes cannot be returned.

Custom pieces?

At this time we do not offer custom pieces. But please keep following along as our team grows, so will our abilities! We appreciate you!

SIZING

If you have received your piece, but it is too tight, it can be adjusted! You would be responsible for shipping fees to and from our offices. Please note, an additional fee may apply to modify sizing or length. Additional details will be sent, once inquired. Note: Production takes 2-3 weeks once we receive your modified order. Please email info@maelangjewels.om for more information.

Ring sizing?

Our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweler. We cannot be responsible for determining your ring size. We also offer custom sizing if you are in between, for more comfort (ie. 6.75 OR 7.25 - please inquire).

Custom pieces/lengths/sizes cannot be returned.

FAQS

JEWELRY CARE

SHIPPING & PRODUCTION

RETURNS & CANCELLATIONS

MODIFICATIONS

SIZING

FAST HOME DELIVERY

100% SECURE PAYMENT

MONEY BACK WITHIN 24 HOURS

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