FAQS

RETURNS & CANCELLATIONS
Mae + Lang Jewels is not responsible for items damaged, stolen or lost in transit or delivery. However, if your package is lost while in transit, please reach out to us and we will do our best to assist and/or in filing a claim. 

Note: We do require a signature for delivery. If you would like to waive the signature required, please reach out to us before completing your purchase.

Accept returns?
Here at Mae + Lang Jewels, we strive to provide the best customer service. However, as each piece is made to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective, please email us at info@maelangjewels.com fora repair within 24 hrs from receiving your order. Custom pieces/lengths/sizes cannot be returned unless the item is damaged or we made a mistake within production.

Cancel my order?
If you cancel your order within 24 hours of purchasing, you will receive a refund. However, after 24 hours you are subject to a 50% restocking fee. Custom pieces / lengths / sizes cannot be cancelled after 24 hrs. Note: Once ordered and purchased, pieces immediately goes into production.

Order a necklace in a different length?
We do offer custom lengths, which may be subject to an additional fee . Please contact us at info@maelangjewels.com. Prices will vary. Custom pieces/lengths/sizes cannot be returned.

Custom pieces?
We do not offer custom pieces! Email us at info@maelangjewels.com for a consultation! There will be a start fee depending on the project.

SIZING
If you have received your piece, but it is too tight, it can be adjusted! 

You would be responsible for shipping fees to and from our offices. Please note, an additional fee may apply to modify sizing or length. Additional details will be sent, once inquired.

Note: Production takes 2-3 weeks once we receive your modified order. Please email info@maelangjewels.om for more information.

Ring sizing?
Our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweler. We cannot be responsible for determining your ring size. We also offer custom sizing if you are in between, for more comfort (ie. 6.75 OR 7.25 - please inquire). Custom pieces/lengths/sizes cannot be returned, but however can be resized. Please inquire at info@maelangjewels.com.